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Status

Problems Freedom portal, mobile app, webphone and website
Resolved Outage

Affected Services:
Phone Traffic
Freedom
Mobile App
Desktop App
Start Date:
11-03-2026 | 18:00
End Date:
13-03-2026 | 13:17

Problems with multiple platform components
Resolved Outage

Affected Services:
Freedom
Start Date:
19-01-2026 | 11:00
End Date:
19-01-2026 | 11:53

Audio problems with the webphone
Resolved Outage

Affected Services:
Desktop App
Start Date:
15-10-2025 | 13:18
End Date:
16-10-2025 | 13:30

Problems playing and downloading Call recording
Resolved Outage

Affected Services:
Freedom
Start Date:
23-09-2025 | 16:00
End Date:
25-09-2025 | 09:00

External Network Issue - Incoming Calls from Vodacom Failing
Resolved

Start Date:
15-09-2025 | 12:52
End Date:
15-09-2025 | 17:00

Problems making changes in the portal and Webphone
Resolved Outage

Affected Services:
Freedom
Desktop App
Start Date:
07-08-2025 | 09:00
End Date:
07-08-2025 | 16:00

Pop-up Webphone in Chrome is not working
Resolved

Start Date:
04-08-2025 | 13:00
End Date:
05-08-2025 | 10:00

Calls via Webphone disconnected at 12:09 p.m.
Finished Maintenance

Affected Services:
Desktop App
Start Date:
01-08-2025 | 12:09
End Date:
01-08-2025 | 12:14

Maintenance Voys App iOS
Finished Maintenance

Affected Services:
Mobile App
Start Date:
22-07-2025 | 16:00
End Date:
22-07-2025 | 16:55

Delay of (voicemail) transcriptions
Resolved

Start Date:
10-07-2025 | 15:00
End Date:
10-07-2025 | 16:42