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✨New AI feature: Voys Intelligence

Turn conversations into actionable insights

Meet Voys Intelligence: transform your customer conversations into searchable text, shareable insights and data you can use immediately.

No more endless scrolling through audio

Instantly searchable

Analyse conversations in detail and quickly find specific information with full transcripts of conversations.

Work smarter

Save time after every call

Handle follow-ups quickly and efficiently with AI-generated call summaries.

Learn from every conversation

Share & train

Use transcripts to coach teams, share best practices and induct new colleagues faster.

Automate instead of copy and paste

API integration

Use our API and send call transcripts and summaries to your CRM or use real call data to build your own smart summaries and take immediate action.

Simple, powerful transcriptions and summaries at your fingertips

How does it work?

  • Record your calls – Note, Call recording must be activated
  • Turn on Call Transcriptions and Call Summaries
  • Transcriptions and summaries are now automatically generated after every conversation
  • Make conversations work for you: search, share, and integrate

Find more details on our help page.

Summaries and transcripts are just the beginning

Call summaries and transcripts are the first step in our suite of AI-powered communication tools. As with all our solutions, privacy is paramount: your data remains yours. We are developing more features that help you gain more insight from customer conversations in a secure and smart way.

Responsible use of AI

To ensure maximum control and privacy, we use open source models. We are all about transparency, privacy and responsible use of AI in transcription.

In full development

We are going to make Voys Intelligence even smarter. What we are working on:

More Accurate Language Recognition – Sometimes it’s difficult to determine which language is correct for the transcription and summary. If the system is unsure which language to use, Voys Intelligence also considers the language associated with your account to select the correct one.

Start with Call Summaries & Transcriptions

Turn your customer conversations into searchable text, shareable insights and data you can use right away.

Login directly Become a customer

Frequently Asked Questions

  • The feautures are available to all customers using our call recording feature. Are you already using this? Great, you can get started with Voys Intelligence right away. Also check our help page for a detailed explanation.

    Not using call recording yet? Then activate this feature first. Additional costs apply.

    Whether you have a small team with a few phone lines or a large customer service department with dozens of employees, Voys Intelligence offer value for organizations of all sizes.

  • Voys Custom (flexible per month, pay per minute)

    R0.35c per minute

    Voys Complete (fixed amount per month)
    With Complete, you pay a fixed price for your entire account based on all the Users you purchase. Each User is charged R180 per User.

    Which subscription do I have?
    The costs applicable to your company depend on the subscription you purchase from us. We offer two types of subscriptions: Custom and Complete. Please feel free to contact us if you are unsure which subscription you have with us.

     

  • Yes, Call Transcriptions only works in conjunction with our Call Recording feature.

    If you are already using Call Recording, all you have to do is activate Call Transcriptions. Then you can immediately start using Call Transcriptions

    You are not yet a call recording user? Then you need to activate this feature first. There is a charge for using Call Recording, but the transcription feature itself is available for free during the beta phase.

    Keep in mind that you are responsible for the legal aspect of recording phone calls. This means, for example, that you have to inform people whose conversations you are recording in advance of that fact, so delve into this well before you start recording conversations.

  • You can integrate transcripts into most CRM systems via the built-in API access. For more information, read our documentation on the API.

  • Our Call Transcriptions feature is built with robust security and privacy protection at its core. We prioritize safeguarding both your data and your clients’ information.

    Please note: You bear responsibility for legal compliance when recording and transcribing calls. This includes providing advance notification to all parties before recording conversations.

    We recommend familiarizing yourself with South African laws regarding call recording, including requirements under the Protection of Personal Information Act (POPIA) and Electronic Communications and Transactions Act, before implementing this feature.