‘Fair use’ is defined as making regular phone calls to support the routine operational requirements of a typical business. Use by call centres is excluded. The resale of the service in any shape or form is strictly prohibited.
The fair use threshold is set to 500 outbound minutes per User per month. Minutes are pooled. For example: with 3 Users, the total Fair Use threshold equals 1,500 minutes. One User can call 1,000 minutes as long as the total minutes called by all three Users combined does not exceed 1,500 minutes. Minutes do not roll over to the next period.
In case the Fair Use threshold is exceeded frequently, we contact you to request you to add (a) user(s) to increase the threshold.
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