Frequently asked questions

• Can I forward calls to my cell phone?

  Absolutely! When you’re using fixed phones, forwarding to you cell phone is a nice add-on. For instance when you’re on the road a lot. You can also forward all inbound calls to your cell phone. You can easily manage call forwarding via Freedom, your phone system in the cloud.

• Can I keep my number and how does it work?

  Your phone number is an asset. Move your number to Voys (We’ll deal with Telkom).

  How it works

  • Complete the online ‘Keep your Number’-form. It will generate text for a number porting mandate that will be mailed to you by your Voys contact person. You can print this mandate on your business letterhead and email it to us together with a recent invoice from your current provider, and a copy of the ID of the telephone account holder.
  • We’ll then submit the request on your behalf.
  • After submitting your request, we need to be patient. It can take up to 10 workdays to receive approval from your current provider. Your number will remain available in the meantime.
  • Once we have approval from your current provider, we will contact you to coördinate your preferred porting date.
  • On the day your number is moved over we will test to ensure that your number is working correctly and will be the first to call on your new phone system.

• How long does it take to activate?

  No time at all! After some (RICA) paperwork is out of your way. We can set up your phone system in one workday. Do you require VoIP phones too? Add an extra day for shipping.

  Call us on 021 012 5000 between 9AM-5PM (Mo-Fri) or send us a contact request, we respond within 24 hours on weekdays.