We’re in tip-top shape! Everything is working as it should.
If your phones no longer work, try the following first:
Turn your router off for 10 seconds. Your internet connection will refresh and your devices will register again. This solves many problems very quickly.
Turn your device’s power off for 10 seconds. Wait 10 seconds and reconnect your device. In the case of a cordless handset, disconnect the power from the base station.
Take a look at our support page. Still no luck? Then contact us on 021 012 5000. We’re always happy to help.
There were temporary issues with our Webphone due to carrying out a ‘half-capacity test’.
Cause: Temporary problems arose by carrying out a ‘half-capacity test’.
Impact: Webphone users
Duration: 10:37 – 11:05
Impact: Users of the fax service
Duration: 8 September 2023 at 17:14 – 11 September 2023 at 13:15
The issue has been resolved.
The cause of the problem with our fax service is found and we are implementing the solution today. We expect you to be able to use the fax service again by the end of the day. We will keep you informed.
There are currently problems with our fax service. Both receiving and sending faxes is not possible. We are working on a solution. Please note that you will not be able to use the fax service for at least this weekend. We apologize for any inconvenience.
We are receiving reports from customers that calls through the Voys App sometimes drop out. We are investigating the cause of this issue and will keep you updated through this page.
There is currently a problem with our authentication service. This affects both the Webphone and Freedom. We are working on a solution.
The latest version of the mobile app, 7.2.0, struggles to make calls. Reinstalling the app should fix the issue. We are currently working on a fix.
We are currently noticing an impact on part of our infrastructure. As a result calls may not be handled correctly. We are investigating the problem and will implement a solution as soon as possible.
We are experiencing a network issue at level 3 (CenturyLink). We have re-routed calls over another network provider.