Includes the following premium business features

• Self-service web portal

  Manage your phone system yourself through a beautiful and straightforward web interface, 24/7.  

• Auto attendant (IVR)

  An Auto Attendant is like having a virtual receptionist. “Dial 1 for sales, dial 2 for support” etc.

• Advanced dialplan

  Intelligently route inbound calls so that you never miss a call.

• Voys Webphone

  Make calls with your office number from your computer. A softphone application that turns your computer into a fully fledged business telephone.

• Voys App

  Make calls with your office number from your cell phone, toggle your availability, check recent call history and more. Available for both Android and iOS.

• Opening hours

  Auto’magically’ adjust what happens when somebody calls your number outside office hours. For instance redirect inbound calls straight to your cell phone or voicemail.

• Music on hold

  Play music or a message when a caller is put on hold or waiting in a call queue.

• Listen-in

  Listen-in on a call to assist or monitor a colleague during a conversation.

• Call queuing

  When your phones are engaged, this feature offers your callers the option to hold while they wait for the next available colleague to answer.

• Flexible call forwarding

  Redirect inbound calls to a cell phone or any external landline. Quickly toggle where to redirect your calls.

• Call groups and hunt lists

  Group extensions and/or cell phones to ring at the same time and/or hunt for the next available extension.

• Voicemail to email

  Receive voicemail messages in your email and listen to them on your PC, tablet or smartphone.

• Real-time call logs and statistics

  Realtime access to call records in granular detail. With the call statistics dashboard you gain insight in the availability of your business.

• Dial-out restrictions

  Prevent abuse by restricting an extension to dial only certain numbers (e.g. South African landlines and cell phones only).

• Filters

  Block/allow certain numbers, area codes or countries, or route your inbound calls differently according to the phone number of the caller.

• Fraud detection

  Voys Freedom automatically detects unusual call behaviour and notifies you before your phone bill spirals out of control.

• Conference calling

  Your virtual conference room. Attend a conference call by dialling a dedicated phone number from any phone. Unlimited attendees.

• Click-to-dial

  Dial any phone number on any website with just a mouse click.

• Inbound number tagging

  Show which number was dialled when you have multiple phone numbers.

• Internal extensions

  Call or transfer to a colleague through an extension number (e.g. 201)

• Pickup group

  Answer your colleague’s phone without leaving your desk.

• Messages

  Welcome the caller or provide information such as: “Welcome at company X”, or “in case of an emergency please call 072 1234567”.

• Web hooks

  Web hooks are user-defined HTTP callbacks, triggered by an inbound call. It is commonly used for analytics or to integrate Freedom with your CRM.

• *Call recording

  Would you like to record your calls? This can be useful when you sign contracts over the phone, or when you want to use calls for training purpose. *Please note that storage of call recordings are subject to additional storage charges.