Support

We’re here to help

Voys tries to help you in as many ways possible when questions arise. You can get in touch with your account manager for instance. He or she will be able to assist with most of your questions or configuration requests.

Troubleshooting

First – reboot your devices

90% of issues are solved by rebooting your modem/router and phones. When you are not able to place or receive calls, but your internet connection seems to be working fine, please try rebooting your devices first.

Second – check with your ISP

Most call quality issues relate to bandwidth or stability issues with the Internet connection. Even when web browsing and email is working fine, this does not rule out Internet connection issues as voice is much more sensitive to connection quality than web browsing and email.

Please always contact your Internet Service Provider first to determine if they are experiencing any issues with their service. This will help us rule out connectivity issues and gives us a point of reference to start troubleshooting and resolve any issues you might be experiencing with your VoIP service. Read More…

Technical Support

If a technical problem is due to an issue on our side, you will receive free technical support until the issue is resolved. If the issue not related to our network or supplied VoIP hardware, we try to help and will charge a support fee per hour.

We are happy and ready to assist on weekdays from 09h00 until 17h00.

  • email: support@voys.co.za
  • phone: 021 012 5000

TeamViewer

Quick support

Our support colleagues use TeamViewer. This little application enables us to see your computer screen. This way it’s easier to solve technical issues that are related to your phone or network settings. Choose your operating system below to download the correct version of TeamViewer.

  1. Windows I have a Windows PC
  2. Apple  I have a Mac