In some cases, Call recordings may not play or download properly
Impact:
Customers using the Call Recording module
Timeline
Resolved
25-09-2025 |
The problems have been fixed and playback or download of Conversation Recordings is working properly again. Recordings impacted by the problems cannot be restored.
Identified
24-09-2025 |
The cause of the problem is found and we implement the solution as soon as possible.
Investigating
24-09-2025 |
You may currently be experiencing problems playing or downloading Call Recordings. We are investigating the problem, stay tuned via this status page.