VoIP Wholesale program
Voys wholesale program
Voys’ partner program is a wholesale white label offering in which you get to offer all the functionality that Voys offers. Our self-service web portal will be rebranded with your logo and colours.
Your customers are your customers. You will handle sign-ups, gather the required documents from your customers (RICA), set up your customer’s services, bill your customers and support your customers. Voys will never contact your customers directly.
What Voys offers
Wholesale partner discounts
As a partner, you receive discounts on the retail rates for calls and services. The discount increases as your total turnover increases. Partners are free to set their own pricing. Your rates may be higher or lower than Voys’ retail rates.
Tools and training
Upon joining and paying for the program, every Wholesale Partner receives training to assist them with everything from onboarding a customer to troubleshooting customer issues. Included in the program costs are up to 8 hours of 1-on-1 online training. Support documentation and online videos are made available to assist with best practises and configurations.
Responsibilities of partners
- Onboarding and sign-up of customers
- Manage the entire relationship with your customers including, but not limited to:
- Customer training
- Change management
- Technical support
- Communications
- Billing your customers and getting paid
Other responsibilities
- Source, configure, and sell all necessary supported hardware to implement the service properly.
- Advise on suitable connectivity for VoIP traffic.
Call quality and a reliable service is dependent upon last mile connectivity. 95% of call quality issues are related to last mile connectivity. As a Partner, it is critical you take our advice and implement appropriate connectivity for VoIP. If you look after the connectivity and respond to customer support swiftly, you will have satisfied customers.
Voys provides you with the tools, technology, training and support to help make your service business successful. But it is you, not Voys, that has the relationship with your customers. Voys never contacts Partners’ customers.
Responsibilities of Voys
Voys supports you on technical issues unsolvable through the normal methods provided in the initial training and online help resources. Voys offers a solid carrier-grade platform and 17+ years experience in VoIP.
Billing
Voys bills you at discounted pricing. You will need to make pre-payments to your wholesale partner account, as your customer’s charges will be billed against your wholesale partner account in real time. We will send you an invoice at the beginning of each month that will recap the previous month. You can export your customers billing in a CSV format at any point in time and import the file into your accounting software.
Call rates
National call rates are fairly stable – they are only updated occasionally and with fair notice.
International call rates are updated every calendar month and can be downloaded from our website.
Payment terms
Payment terms are strictly prepaid. Prepaid credit can be uploaded by means of credit card or instant EFT. Voys will actively inform you when you are about to run out of credit. When your credit limit is reached, services will be suspended until your account is paid in full.
All prices on the Voys website exclude 15% VAT.
Qualifying
To qualify for our wholesale program, your company must:
- Be a registered business;
- Have a spotless trading history and pass credit checks;
- Have a current customer base that it is servicing;
- Provide your customers with IT related services and support;
- Sign up with distributors for the purchase of IP phones and other necessary equipment;
- Have a good understanding of and be willing to learn about networks and connectivity in respect to voice traffic to ensure the customer has good call quality and overall experience;
- A meeting at the Voys office in Cape Town is required.
When providing Hosted PBX services, the most important aspect is managing the connectivity of the phones to the Hosted PBX environment. VoIP phones run on a customer’s local network and then over a dedicated or prioritised connection. Partners need a good understanding of local networks, internet connectivity and basic routing.
Why Voys
- Premium platform
- Industry leading VoIP provider
- First class carrier-grade network
- Winner of multiple international awards
- More than 17 years experience in Hosted VoIP
- Full white label offering: your brand on the product
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