Voys’ partner program is a wholesale white label offering in which you get to offer all the functionality that Voys offers. Our self-service web portal will be rebranded with your logo and colours.
Your customers are your customers. You will handle sign-ups, gather the required documents from your customers (RICA), set up your customer’s services, bill your customers and support your customers. Voys will never contact your customers directly.
As a partner, you receive discounts on the retail rates for calls and services. The discount increases as your total turnover increases. Partners are free to set their own pricing. Your rates may be higher or lower than Voys’ retail rates.
Upon joining and paying for the program, every Wholesale Partner receives training to assist them with everything from onboarding a customer to troubleshooting customer issues. Included in the program costs are up to 8 hours of 1-on-1 online training. Support documentation and online videos are made available to assist with best practises and configurations.
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Call quality and a reliable service is dependent upon last mile connectivity. 95% of call quality issues are related to last mile connectivity. As a Partner, it is critical you take our advice and implement appropriate connectivity for VoIP. If you look after the connectivity and respond to customer support swiftly, you will have satisfied customers.
Voys provides you with the tools, technology, training and support to help make your service business successful. But it is you, not Voys, that has the relationship with your customers. Voys never contacts Partners’ customers.
Voys supports you on technical issues unsolvable through the normal methods provided in the initial training and online help resources. Voys offers a solid carrier-grade platform and 17+ years experience in VoIP.
Voys bills you at discounted pricing. You will need to make pre-payments to your wholesale partner account, as your customer’s charges will be billed against your wholesale partner account in real time. We will send you an invoice at the beginning of each month that will recap the previous month. You can export your customers billing in a CSV format at any point in time and import the file into your accounting software.
Payment terms are strictly prepaid. Prepaid credit can be uploaded by means of credit card or instant EFT. Voys will actively inform you when you are about to run out of credit. When your credit limit is reached, services will be suspended until your account is paid in full.
All prices on the Voys website exclude 15% VAT.
Offer an international award-winning VoIP platform to your clients under your own brand. Get in touch to learn more about our wholesale white label partner program.
To qualify for our wholesale program, your company must:
When providing Hosted PBX services, the most important aspect is managing the connectivity of the phones to the Hosted PBX environment. VoIP phones run on a customer’s local network and then over a dedicated or prioritised connection. Partners need a good understanding of local networks, internet connectivity and basic routing.
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