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Status

Issues with User Status in Webphone
Resolved degraded performance

Affected Services:
Desktop App
Start Date:
25-09-2026 | 13:24
End Date:
25-09-2026 | 15:17

Problems with the webphone
Resolved Outage

Affected Services:
Desktop App
Start Date:
23-09-2026 | 08:43
End Date:
23-09-2026 | 09:07

Outage on one of our SIP servers
Resolved Outage

Affected Services:
Phone Traffic
Start Date:
22-09-2026 | 17:02
End Date:
22-09-2026 | 17:27

Telephone Service Outage
Resolved Outage

Start Date:
26-08-2026 | 10:26
End Date:
26-08-2026 | 10:46

No incoming audio during incoming calls in the Webphone
Resolved Outage

Affected Services:
Desktop App
Start Date:
03-08-2026 | 10:00
End Date:
03-08-2026 | 15:00

Problems with Incoming Calls on the Android App
Resolved Outage

Affected Services:
Mobile App
Start Date:
30-06-2026 | 08:06
End Date:
30-06-2026 | 10:08

Queue statistics: "Callers in the queue" not visible
Resolved degraded performance

Affected Services:
Freedom
Start Date:
11-06-2026 | 12:00
End Date:
11-06-2026 | 14:02

Call recordings and call transcriptions not visible
Resolved degraded performance

Affected Services:
Freedom
Start Date:
20-05-2026 | 11:00
End Date:
21-05-2026 | 09:00

Disruption due to network connection | effect on small group of customers
Resolved degraded performance

Affected Services:
Freedom
Start Date:
25-04-2026 | 09:00
End Date:
29-04-2026 | 09:45

User status mistakenly remains 'online' after webphone closes
Resolved degraded performance

Affected Services:
Desktop App
Start Date:
24-04-2026 | 09:00
End Date:
24-04-2026 | 16:00