No interferences, but you’re still experiencing problems?

• Perhaps this can help you?

  These are the possible causes:

  • There may be a fault at your internet provider. Check your provider’s website for known problems.
  • There may be a failure in your network. For example, this could be a router or switch that does not work properly. Contact your network administrator if you suspect the problem is on your network.

  Are the problems continuing?

  • Visit our support page for additional information.
  • If it still does not work, call us on 021 012 5000. Our team will be happy to help you troubleshoot.

• My phones no longer work

  If your phones no longer work, try the following first:

  Reset your router

  Turn your router off for 10 seconds. Your internet connection will refresh and your devices will register again. This solves many problems very quickly.

  Reset your device

  Turn your device’s power off for 10 seconds. Wait 10 seconds and reconnect your device. In the case of a cordless handset, disconnect the power from the base station.

  No luck? We’re happy to help!

  Take a look at our support page. Still no luck? Then contact us on 021 012 5000. We’re always happy to help.

• Transfer to mobile or the Voys app

  Does your internet not work? We have a quick solution to remain accessible.

  • Switch your phone number to your mobile phone number. You can easily set this up yourself.
  • Use the Voys 4G app. You can be reached on your business number and you can also make outgoing calls via your account at Voys.