All updates

Delay of (voicemail) transcriptions
Resolved

Start Date:
10-07-2025 | 15:00
End Date:
10-07-2025 | 16:42
Impact:

Voicemail transcripts and call transcriptions

Timeline

Resolved
10-07-2025 |

The problem with delayed transcriptions of has now been resolved. Transcriptions are being processed correctly again.

Start
10-07-2025 |

Currently, there is a delay in processing transcriptions. This means that voicemail emails are being sent, but temporarily contain only the recording and not the transcription. Recorded voicemail messages with the transcription feature turned on will be sent with a 5-minute delay because of this. Don't have voicemail transcription turned on? Then the delay does not apply. Recorded calls are also transcribed temporarily later. This means that transcripts in the call list will come in with a delay. We are working on a solution and will keep you updated on progress.