Showing directly who is calling you – we have been doing that at Voys for years. Soon our number lookup, which ensures you see the right name on your webphone, app or fixed device, will become even smarter! As a result, you will almost always see which company is calling you when you receive a call from a business number, even if you have not saved these numbers in your phone book or CRM package. Very handy!
It was already possible to share/stream the queue statistics so they are visible on a large screen. You can now also share the URL link with colleagues who are not logged in via the portal. To create a shareable link, log in to the portal and go to 'Queue Statistics'. There you click on 'Dashboard link'. Handy!
The Click-to-Call browser extension has received a few updates. Phone numbers on websites without a country code now automatically get the user's country code when you call with the extension. We have also made improvements based on user feedback so that websites take less time to load when you use the extension.
Since May, recorded voicemail messages have also been sent to your email as text, alongside the audio file. Would you prefer not to receive the recorded message as written text? You can now also turn this feature off.
Want to know how long it takes for a call to be answered? Good news! This statistic is now added when exporting your call list.
Due to new Google Chrome guidelines, we are forced to reduce the browser extension to one that focuses entirely on Click-to-Call. The extension recognises phone numbers in your browser, after which a phone icon appears behind the number. Click it and your VoIP phone, webphone, mobile app or other softclient automatically calls the phone number. Features from earlier versions of the browser extension, such as Queue Status, Availability Management and Colleague Status, are of course still available in the webphone, mobile app and portal.
Listening to voicemails is not always the most efficient way to call back the caller as quickly as possible. Sometimes the recorded message is hard to understand, or you need to listen to the voicemail again to note the information. We have come up with a solution: voicemail-to-text. The recorded message is automatically converted to text and sent to your email together with the audio file. This is done in a privacy-friendly way. Would you prefer not to receive a transcription? You will soon be able to turn this option off in the Voicemail module.
Statistics in the portal are now shown in real time. Previously these were updated daily and now they are always up to date. This gives you insight into your telephony statistics at all times.
Contact information from the shared contact list is now also available during incoming calls on your mobile number. Imagine: you have a contact in the shared list of the webphone and mobile app, and this person calls your mobile phone number. Your smartphone then shows the contact information of the shared contact.
Sometimes you are temporarily unavailable to customers, but want to be available to colleagues. This is now possible. We have added a new availability status to the User: available to colleagues only.