We now measure the quality of your calls while you are calling via the app. Is your connection not stable? Then we will send you a notification to inform you of this. At a later stage we will let you know directly in the app what you can best do to improve the connection.

The status of the User (available, do not disturb or offline) is now synchronised between the Voys App, Webphone and desk phone. Change the status of the User and it is now up to date on all devices. Your colleagues know exactly whether you are available or not.

It is now possible to prioritise queues. Suppose you have an emergency line and a phone number for support. A queue is set up for both numbers. With the new priority option you set that the caller in the queue for the emergency line is helped faster.

The calling method 'Random ringing order' in the call group has been replaced by something smarter: Voys Reach. You do not need to do anything – we have automatically converted your calling method for you.

This lets you easily set when your company is open or closed. You also use this new feature to set up the opening hours around public holidays once, so you do not have to do it every year. Handy! You set up this module in the Freedom portal or in the Voys App. This option will follow in the Webphone later.

This lets you see the status of your colleagues at a glance: are they available or not? In both the App on your smartphone and in the Webphone you can easily check the online status of your colleagues. You never need to check whether and on which device your colleague is reachable – Voys Pulse does that for you.

The Temporary Divert is now available in the Voys App for Android and iOS. Very handy if you want to quickly divert all incoming calls for your company!

If you call one of our customer happiness colleagues, we may ask you for a support code. We do this to ensure your security as a customer.