It was already possible to show queue statistics to your colleagues. From now on, you can display them directly in your own tools. Via a link, you can embed them in your own dashboard. This way, all relevant information is in one place, within the software you already use.

We’ve added a copy and download option to the call summaries and transcriptions. When you click the summary button, a pop-up will now appear with a button to copy the call summary and download the transcript.

In addition to the portal, you can now download call recordings via our API. You can now use the call recording’s URL with the API to download the recording, for example using your own tool, N8N, or Zapier. In addition, the Call Notifications feature has been expanded to include the call recording URL, allowing you to fully automate this process.

Quickly see what a conversation was about without taking notes yourself? This is now possible in the mobile app with conversation summaries from Intelligence. The summary can be found under the Recent tab. Do you have Intelligence turned on, but don’t see the summary in the app? Then check if you have the latest version in the app store.

Intelligence call summaries are now also available in the webphone.

New: Voys Intelligence! Voys Intelligence is now out of beta. This smart feature transcribes your calls and creates a summary. Turn your conversations into actionable insights that make your work smarter, more efficient and more personal.

Based on feedback received, the Call Summaries feature has been improved. A new AI model has been implemented and the prompting has been adjusted. As a result, summaries are not only more accurate, but appointments made, follow-up actions and names are also better displayed.

Have you connected your telephony to your CRM system via our CRM integration? The CRM integration now also supports call summaries (beta). This means all calls are automatically summarised for you and then loaded into your CRM.

From transcription to summary: the Call Summary feature automatically captures the key points of a conversation. This allows you to find and share information faster, without having to write a summary yourself. This feature is free to use during the beta period.

Contacts in the contact book of the webphone and/or app are now also visible on the desk phone during an incoming call. Tip: use the bulk import of contacts in the portal. This lets you load all contacts at once and they will be visible on all devices during incoming calls. Handy – you can see directly who is calling, regardless of which device you answer, and you no longer need to add separate contacts to your desk phone!