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Error when adding a mobile phone number in the Voys App
Resolved Outage

Affected Services:
Mobile App
Start Date:
31-03-2025 | 11:55
End Date:
02-04-2025 | 13:45
Description:

On iOS, it is not possible for new app users to add their cell phone number in the Voys app. To solve this right away, there is a temporary workaround by adding the phone number via freedom. This only applies to new users and does not work for customers of the complete proposition. To add your phone number in Freedom, go to Users > the new user > Telephony settings > Mobile app number.

Impact:

New app users iOS

Cause:

Known

Timeline

Resolved
02-04-2025 |

The new mobile app version 7.64.1 is now available for Android users.

Update
01-04-2025 |

The new mobile app version 7.64.1 is now available for our iOS users.
For our android users it is set to be automatically published when the review is done.

We are monitoring the outcome.

Update
31-03-2025 |

The new mobile app version 7.64.1 with the fix is submitted to the app stores. We are waiting for the review process.

Identified
31-03-2025 |

We have found the code causing the problem. We are working on a new release.