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Connect Your CRM to Your Business Phone System

Integrating Freedom from Voys with your CRM

Connect your CRM to your business phone system to bring customer information and conversations together. Explore CRM integrations with Voys Freedom and find out how connected tools can help your team work more efficiently.

 

Why Choose Voys for CRM Integration?

Your CRM holds valuable customer information. Your phone system connects you with those customers. Integrating the two can help your team make better use of both.

Voys Freedom is a business phone system built on VoIP technology that can connect with CRM platforms to support more connected customer interactions and workflows. Depending on the CRM and integration, this can include accessing customer details during calls, click-to-call functionality, call logging and streamlined follow-ups.

Why Integrate Your CRM with Voys Freedom?

Connecting your CRM with your business phone system can help your team spend less time switching between tools and more time helping customers.

Access customer information: Give your team quicker access to relevant customer details when handling calls, where supported by the integration.

Streamline call management: Reduce manual administration through supported features such as call logging and click-to-call.

Improve customer interactions: Help your team approach conversations with more context about the customer and their history.

Support sales and service teams: Connect customer communications with the information your teams use to manage relationships and follow-ups.

The features available depend on your CRM platform and the integration used. Read our guide to connecting your phone system with your CRM to learn how the integration works.

Which CRM Systems Integrate with Voys?

Voys Freedom supports integrations with a range of business tools. Explore the CRM platforms below to find out which options are available and how they can support your team’s workflows.

Can’t find your CRM? Contact our team to discuss your requirements and explore the available integration options.

Want to Learn More About CRM Integration?

Discover how connecting your CRM and telephony can help your team work faster and deliver more personalised customer service. Read our guide to integrating your CRM with your telephony system for practical examples, benefits and use cases.

Ready to explore your options? Learn more about Voys Freedom or contact our team to discuss the right integration for your business.

Making the Connection

By forging a symbiotic relationship between Freedom and your CRM, you’re paving the way for one of the most advanced and efficient business communication environments possible. Ensuring a robust and seamless integration is crucial for maximising productivity and customer satisfaction.

Why Choose Voys for CRM Integration?

Voys stands out as a leader in the field of CRM integration, offering unparalleled stability and reliability. Here’s why Voys is your ideal partner:

In-House-Developed Platform

Unlike many VoIP providers in South Africa, Voys has developed its platform in-house. This gives us a unique advantage when integrating Freedom with your CRM—there’s significantly less risk of compatibility issues or disruptions. Our platform is built with meticulous attention to detail, ensuring a smooth and dependable integration process.

Swift and effective support

In the rare event that an issue arises, Voys is committed to resolving it swiftly and effectively. Our dedicated support team is equipped with the expertise and resources to address any integration challenges promptly, minimising downtime and ensuring uninterrupted business operations.

Most widely used CRM systems

Exact

Does your company use an Exact CRM system? If so, you can easily integrate it with Voys’ phone system so that you can see customer information right away when you receive a call.

HubSpot

We use HubSpot here at Voys, so it integrates perfectly with our services.

Salesforce

Salesforce is the most widely used CRM in the world. With our integration, you can ensure that all your customer’s information is immediately visible for both incoming and outgoing calls.

Teamleader

Teamleader is a CRM solution designed for smaller small and medium-sized businesses, and it integrates easily with Voys’ phone system, so you can manage all your phone calls in one place.

Zendesk

Zendesk is one of the best-known CRM systems for customer support. That’s why it’s a great CRM system, and you can also integrate it with your Voys phone system.

Voys integrates with more than 200 CRM systems

The overview shows the available integrations. Even if a CRM system is not listed, there are often still possibilities for a connection!

AccountView

Connect AccountView to Voys and instantly view customer information for incoming and outgoing calls.

Act!

Connect Act! with Voys and instantly view customer information on the screen for both incoming and outgoing calls.

AFAS Profit

Integrate AFAS Profit with Voys and instantly view customer information for incoming and outgoing calls.

AFAS Small Business

Connect AFAS Small Business to Voys and instantly view customer information on the screen for incoming and outgoing calls.

Alexion

Integrate Alexion CRM with Voys and instantly view customer information during incoming and outgoing calls.

Assu®

Integrate Assu® CRM with Voys and instantly view customer information on the screen for both incoming and outgoing calls.

Perfect Partnerships

Voys has forged a strong partnership with Holland’s Red Cactus, one of Europe’s leading integration specialists. Red Cactus, using their powerful proprietary software Bubble, is able to seamlessly connect Freedom with any CRM on the market in order to optimise your company’s capacity to deliver customer delight at every step of the journey.

In South Africa, the most popular CRMs are HubSpot CRM; Salesforce Sales Cloud; Microsoft Dynamics 365; Zoho CRM; Insightly and Pipedrive.

Whether your company makes use of one of these – or highly similar ticketing systems such as ZenDesk or Zoho Desk – Voys and Red Cactus combine their respective technical capabilities to provide South African businesses with the most robust and reliable integrations on the market.

Want to learn more about CRM integrations?

Our consultants are on standby to answer any questions you might have about CRM integrations. Get a live demo of our product in action, or simply have an obligation free chat. We’re here to help.

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