Top 20 Questions About VoIP and VoIP Phones for Businesses Using Voys SA

Ready to stay ahead of the competition and rule the urban communication jungle? We love that ambition! To help you make the best decision for your business, we’ve put together the top 20 questions you need to ask when considering Voys SA.

At Voys SA, we know how crucial reliable communication is for success. That’s why our high-quality VoIP services and in house designed products are to simplify your operations, cut costs, and offer unmatched flexibility. If you’re thinking about making the switch to VoIP, you’re probably wondering about a few things—don’t worry, we’ve got you covered!

We’ve compiled answers to the 20 most common questions we receive about VoIP and how our service can benefit your business.

1. What is VoIP and How Does It Work?

VoIP (Voice over Internet Protocol) lets you make phone calls using the internet instead of traditional phone lines. Essentially, your voice is converted into digital packets and sent over the internet, where it’s then turned back into audio on the recipient’s end. With Voys SA, we ensure that the technology works smoothly and offers the reliability your business needs.

2. Why Should You Choose Voys for VoIP?

Choosing Voys SA means opting for a flexible, reliable, and cost-effective communication system. We offer cloud-based solutions that are easy to manage, plus outstanding customer support. Our system grows with your business, allowing you to scale up or down based on your needs—without the hassle of traditional phone systems.

3. What Are the Key Benefits of VoIP for Businesses?

VoIP provides several advantages for businesses:

• Lower costs, especially for international calls
• Flexibility to make and receive calls anywhere
• Scalability to grow with your business

Access to advanced features like call forwarding, virtual assistants, and voicemail-to-email

4. Do You Need Special Equipment to Use VoIP with Voys SA?

Not at all! You can use Voys SA with any VoIP-compatible phone, or we can provide you with pre-configured phones. You can also opt for softphone apps, which allow you to make calls using your smartphone or computer—perfect for teams on the go.

5. What Types of VoIP Phones Are Compatible with Voys SA?

We support a wide range of high-quality VoIP phones from brands like Yealink, Cisco. Whether you prefer desk phones, conference phones, or mobile solutions, we have the right equipment for your needs.

6. How Easy Is It to Set Up VoIP with Voys SA?

We’ve made setup as easy as possible. After selecting your plan, we guide you through the entire process, often remotely. With our cloud-based platform, the majority of the setup can be done quickly and easily, without needing specialised technical knowledge.

7. Can You Keep Your Existing Phone Number?

Yes, you can! We support number portability, which means you can transfer your current phone number to our service. This allows you to keep the same contact information and avoid any disruptions during the switch.

8. How Reliable Is Voys SA’s VoIP Service?

Reliability is one of our top priorities. We use secure systems to ensure minimal downtime and high-quality calls. Our infrastructure is designed for stability, so your communications are always smooth and uninterrupted.

9. What Features Does Voys SA Offer with VoIP?

With Voys, you get access to a variety of features to enhance your business communication:

• Call forwarding and call queuing
• Voicemail-to-email for easy access to messages
• Virtual receptionists and auto-attendants
• Detailed call analytics and reporting

Multi-device support, including desktop and mobile apps

10. Can You Use Voys SA on Your Mobile Phones?

Yes, absolutely! We offer a mobile app for both iOS and Android, which means you can make and receive calls from your mobile device, just as if you were at your desk. This is perfect for businesses with remote teams or employees who are often on the move.

11. How Scalable is Voys SA’s VoIP Solution?

One of the major advantages of Voys is how easily our service scales with your business. As you grow, adding new users, features, or phone lines is simple and can be done on-demand without the need for major infrastructure changes.

12. Is VoIP with Voys SA Secure

We take security very seriously. Our VoIP system uses encryption to protect your calls and secure protocols to safeguard your data. We also implement firewalls and other security measures to ensure your communication stays private.

13. What Are the Rates for International Calls with Voys SA?

Our international call rates are competitive and generally much lower than traditional carriers. We pride ourselves on transparent pricing, so you always know exactly what you’re paying for. You can also track your usage in our easy-to-use management portal.

14. Can You Integrate Voys SA with Your CRM or Business Software?

Yes, we offer CRM integrations, including popular platforms like Salesforce and many others. This allows you to streamline your workflows and improve your customer service by linking your communication system directly with your customer data.

15. What Does VoIP with Voys SA Cost?

We offer a variety of pricing plans designed to fit the needs of businesses of all sizes. Our pricing is clear and transparent, so there are no hidden fees. You only pay for what you need, and our platform grows with you as your business expands.

16. Do You Need a Dedicated Internet Connection for VoIP?

A high-speed internet connection is essential for optimal call quality. If your office uses a lot of bandwidth, it might be a good idea to prioritise VoIP traffic for the best experience.

17. How Does Call Quality Compare to Traditional Phone Lines?

In many cases, VoIP provides superior call quality compared to traditional landlines, especially when using a stable internet connection. With Voys SA, we optimise your call quality, ensuring clear and reliable communication.

18. Can Voys SA Support Your Remote Team?

Yes, our cloud-based platform is perfect for remote teams. As long as your team members have an internet connection, they can make and receive calls, access voicemails, and use all the features of our system—anytime, anywhere.

19. What Kind of Customer Support Does Voys SA Provide?

We believe in providing top-notch customer support. Our team is available through phone, email, or live chat. We also have an extensive online help center with step-by-step guides and FAQs to assist you with any issues.

20. Can You Keep Your Old Phone System When Switching to Voys SA?

Additionally: If you’re upgrading from a traditional phone system, we can offer hybrid solutions that integrate with your current setup. This way, you can transition to VoIP gradually without the need to replace all your existing hardware.

Making the switch to VoIP with Voys SA is a lekker move for any business keen to save on communication costs, boost flexibility, and tap into top-notch features. Whether you’re a small startup or a big enterprise, we’ve got a solution that fits like a glove.

Our team is here to make the whole transition as smooth as butter, and we’ll be by your side every step of the way.

Ready to be Amazed with What VoIP can do for Your Business?

If you’re wondering, “What is VoIP, and how can it benefit your business?” you’re in good company! VoIP (Voice over Internet Protocol) may sound technical, but once you understand it, you’ll be amazed at how essential it is.

To assist you in determining if VoIP is the right fit for your needs, we’ve gathered some great resources. Explore these links to learn more about VoIP and discover how it can transform your business:

• What is VoIP? – This resource breaks down the basics of VoIP, explaining how it works and why it’s such a game-changer for communication. If you’re new to VoIP, this is a great place to start.
• Keeping Your Business Telephone Number – Worried about changing your business phone number while transitioning to VoIP? This page will guide you on how to keep your existing number, ensuring a smooth transition without the hassle of informing every client and partner. Plus, we offer 012, 021, and 087 numbers to help you maintain a professional presence.
• Take Freedom for a Spin—Experience crystal-clear calls, flexible plans, and the freedom to scale your communication as your needs grow. Whether you’re a business or an individual, Voys puts you in control of your voice and your budget.

Ready to get started or got a few questions? Don’t be shy – give us a shout! We’re always keen to lend a hand.