0800 vs. 087 Numbers in South Africa – Which is the Better Choice for Your Business?

Toll-free numbers, like the classic 0800 number, have long been a go-to for businesses wanting to make it easy and cost-free for customers to reach them. These toll free numbers are unique because the business, rather than the customer, picks up the tab for the call.

Whether your customers are calling from a landline or a mobile, they can connect without worrying about charges. But with the rise of VoIP technology, 087 numbers are emerging as a smarter alternative. Let’s explore why 087 numbers might be the better choice for your South African business.

The Benefits of an 0800 (Toll-Free) Number

Enhanced Brand Trust and Recognition
A toll-free number, like the ever-popular 0800, sends a strong message to your customers: your business is professional, reliable, and cares about customer satisfaction. These numbers are widely recognised as free-to-call, which encourages customers to reach out without hesitation. It’s like offering a handshake before they even speak to you—trust is built from the start.

Increased Customer Engagement
We all know that cost can be a barrier for many potential customers. By removing the cost of calling, a toll-free number helps businesses see more inquiries and, ultimately, more sales. Think about it: If two businesses offer the same product, but one has a toll-free number, it’s more likely to win the call. Everyone loves a freebie!

Nationwide Accessibility
Unlike geographic landline numbers, a toll-free number isn’t tied to a specific region. This makes it perfect for businesses with a national reach. Whether your customers are calling from Cape Town, Pretoria, or anywhere in between, they can dial the same number without worrying about long-distance charges.

Why 087 Numbers Could Be the Better Option

While 0800 numbers have their perks, 087 numbers bring some serious advantages, especially in today’s VoIP-driven business world.

Lower Business Costs
With an 0800 (toll-free) number, the business foots the entire bill for incoming calls. In contrast, 087 numbers operate on a shared-cost model, allowing businesses to significantly reduce their communication expenses while still offering customers an affordable way to reach them.

Greater Flexibility with VoIP
087 numbers are designed to work seamlessly with VoIP technology, making them more versatile than traditional toll-free 0800 numbers. With VoIP, businesses can take advantage of cloud-based PBX systems, advanced call routing, and even remote work capabilities—giving your business the flexibility to grow and adapt.

Better Scalability
As your business expands, so too will your communication needs. 087 numbers are easy to scale, whether you need to add extensions, route calls efficiently, or integrate multiple office locations under one unified number. It’s the ideal solution for businesses planning for growth.

Enhanced Customer Interaction
One thing 0800 (toll-free) numbers can’t offer is the full range of communication options that VoIP-powered 087 numbers provide. These numbers support not just voice calls but also video conferencing, instant messaging, and other advanced customer service tools. So, you can deliver top-notch service through more than just a phone call.

Should Your Business Choose an 0800 (Toll-Free) or 087 Number?

If you’re focused on building a strong brand image and offering a simple, customer-friendly communication option, an 0800 (toll-free) number is a solid choice. However, if you’re looking for a more cost-effective, flexible, and scalable solution for your business, then an 087 number is the smarter option. Many businesses are already making the switch to 087 numbers for better functionality, lower costs, and enhanced customer service.

Final Thoughts

The business world is changing, and so too are the communication tools we use. While 0800 numbers continue to serve as a trusted solution for nationwide accessibility and brand recognition, 087 numbers offer the flexibility, scalability, and cost-effectiveness that modern businesses need. Before committing to a toll-free number, consider whether an 087 number might be the smarter choice for the long term.

Want to find out how 087 numbers and VoIP can help improve your business communications? Reach out today and let us help you discover the perfect solution.

Be Amazed with what VoIP can do for your Business!

If you’re wondering, “What is VoIP, and how can it benefit your business?” you’re in good company! VoIP (Voice over Internet Protocol) may sound technical, but once you understand it, you’ll be amazed at how essential it is.

To assist you in determining if VoIP is the right fit for your needs, we’ve gathered some great resources. Explore these links to learn more about VoIP and discover how it can transform your business:

• What is VoIP? – This resource breaks down the basics of VoIP, explaining how it works and why it’s such a game-changer for communication. If you’re new to VoIP, this is a great place to start.
• Keeping Your Business Telephone Number – Worried about changing your business phone number while transitioning to VoIP? This page will guide you on how to keep your existing number, ensuring a smooth transition without the hassle of informing every client and partner. Plus, we offer 012, 021, and 087 numbers to help you maintain a professional presence.
• Take Freedom for a Spin—Experience crystal-clear calls, flexible plans, and the freedom to scale your communication as your needs grow. Whether you’re a business or an individual, Voys puts you in control of your voice and your budget.