5 smart ways to use Call transcriptions

Call transcriptions: a feature you may not have known you needed, but one that can deliver surprising value. As you would expect, call transcripts allow you to quickly review what was discussed during a phone call. But did you know that this functionality also makes your AI tools smarter, deepens customer insights and even supports your own memory?

In a previous blog about AI agents, we showed how to turn smart assistants into real doers. In this blog, we’ll share five creative, privacy-friendly ways to use Call transcriptions. Get inspired and discover what this feature can do for your business.

1. Use your voicemail as a notepad

Got an idea while on the go? Something you absolutely don’t want to forget? Call your own voicemail, speak your thoughts, and let our transcription tool take care of the rest. Within moments, your idea is in your inbox in writing. Ideal (and safe!) if you’re often in the car or get sudden flashes of inspiration while walking. Bonus: calling is usually well-integrated in car systems, so it’s a safe and quick way to park your thoughts (instead of your car).

2. Make your chatbot and AI tools smarter

Phone calls between your colleagues and customers are a goldmine of real-world questions and answers. By collecting these transcripts and using them to train your chatbot or other AI systems, they learn to:

• recognise real customer questions;
• provide relevant, contextual answers, based on previous interactions;
• adopt your company’s preferred tone of voice;
• identify FAQs, sentiment, and opportunities for improvement.

This way, your AI becomes more than a generic system, it becomes a helpful assistant that understands how your customers think, how to help them best, and how to speak in your company’s voice.

3. Let an AI coach review your calls

Want to help your team improve their phone skills? Then an AI coach based on call transcripts is a powerful tool. Train the agent with your company’s tone of voice and preferred vocabulary, and let it give feedback on your team’s conversations.

AI agents usually can’t offer feedback on audio files, but they are great at analysing written text like a transcript. This allows you to coach junior employees on aspects such as structure, word choice, and customer focus without having to listen live.

Note: you are probably aware that it is mandatory to inform your customers that you are using conversations for training purposes. If you also want to use the conversation transcript for coaching, you are required to inform your colleagues who are being trained.

4. Automate meeting notes and summaries

Yes, really: you can also make a call recording of internal meetings and transcribe them through our platform. Think of your Monday morning sales call or a brainstorm session with your project team. With call transcription, you will get:

• meeting notes without anyone needing to type;
• a clear overview of who said what (the caller and the one who got called), unlike tools like Google Recorder;
• insights that are easy to share, all while respecting privacy.

This is also useful if you have a lot of international calls: the transcription tool processes every language.

5. Automated analysis and external tool integration

Want to get even more value out of your transcripts? Use our Call Recording Transcription API to automatically import transcripts into other systems, via Zapier or a direct integration. Think of tools that:

• summarise texts;
• measure sentiment;
• analyse conversation data.

This gives you insight into customer satisfaction, frequently asked questions, or even upsell opportunities. You can also use transcripts for A/B testing different tones of voice (especially in voicemail transcription), or to improve your Customer Health Score based on conversation content. These kinds of insights can directly help you improve your service or make products more intuitive.

No time, expertise, or desire to build this yourself? Then it’s good to know that call summarisation and analysing sentiment of conversations will soon be added to the product.

Sounds good, but what about that privacy?

You don’t have to worry about how your transcripts are handled. Voys has designed and built this feature with privacy in mind. We transcribe calls on our own infrastructure in Europe in accordance with European privacy legislation, use open-source models, and do not train external AI systems with your data.

Want to know how it works and what you need to comply with in terms of laws and regulations? Check our help page about AI settings.

Getting started

Are you a Voys customer? Then you’ll find Call transcriptions in Freedom. All you have to do is activate what you want to use: voicemail transcription, call transcriptions, or both.

Not a customer yet? Simply sign up and start strengthening your customer relationships today.  

Good to know: the feature is free to use during the beta period. We’ll let you know in advance when this period ends and it becomes a paid feature.