Account Relationship Manager

As an account manager, you will be providing WOW Service to customers and previous customers AND to anybody that contacts us that we can assist.

You will primarily be advising prospects. It involves responding to a prospect’s needs and using your knowledge of Voys’ cloud-based phone system to advise on the best solution. You will be guiding the customer from initial contact, through the proposal stage, to sign-up and onboarding. After a customer has signed up you will stay their primary contact and assist in configuring the phone system and getting the user familiar with the service. You will also be assisting users with changes to their system and provide first-line technical support when necessary. Most of your work will be contacting prospects and following up through the sales pipeline up until the prospect signs up and becomes a customer.
Customer experience is all about helping and educating a user about using a new service. Having answers to our customers’ questions and being able to assist them in any way possible in order to simplify their telephony requirements is an important part of this role. The ability to pre-empt service issues is a key factor, as this is what makes customer service great.
Our customers and prospects contact us across multiple channels: phone, email, web chat, and social media. You will set the standard for quality service in the industry.

The Ideal Candidate

What are we looking for?

You’re passionate about delivering excellent customer experience and get deep satisfaction from helping people. You have a healthy work-ethic and you are analytical, which enables you to improve work processes. Being organised, precise and working methodically comes naturally to you.
You’re willing to ask and learn, and you’re not afraid to share your opinion. You can handle feedback well and have experience dealing with customers.

Key requirements to perform responsibilities

  • You are based in Cape Town;
  • Passionate about customer service;
  • Have 2-5 years of experience in sales, support, customer service, hospitality or similar;
  • Are excited about internet/ tech and innovation.
  • You are an attentive and active listener;
  • have excellent communication skills; both verbally and in writing;
  • are organised, very diligent, work methodically, good at multi-tasking and able to prioritise.
  • Achieving results: You have a continuous improvement mindset, appreciation of results, are tenacious and thorough and show good business acumen.
  • Self-management: You are proactive, show initiative, are self-confident, adaptable and have a  strong sense of personal accountability.
  • Problem Solver, solutions thinker. Able to think on your feet.
  • Forward-thinking mindset, finding effective solutions through conceptual/ abstract thinking.

Bonus points

  • You have a degree;
  • Cold calling skills;
  • A proven sales track record;
  • Experience with PBX systems;
  • Experience working independently in a minimally structured environment.

Value Proposition

What will you be getting?

Become an integral part of a passionate team looking to redefine how organisations treat both their people and their customers, while at the same time seizing the incredible cloud-based phone system opportunity in South Africa. You will be able to play a significant role in shaping the direction of this fast-growing venture.

What else?

  • A varied job, where every individual is given the space to focus and develop his or her innate strengths. Everyone has the opportunity to lead a project and become a domain specialist, enabling flexibility, collaboration and accountability at all levels.
  • The freedom to organise the way you work together with your peers. On the condition that you do it in the ‘Tone of Voys’: open, personal, supporting, and; with a bit of humour.
  • An awesome office in Cape Town’s Atlantic Seaboard.
  • Growth and development.
  • Benefits: Medical aid contribution, study budget and more.

Apply Now

We’re always looking for great people to join our team. If you’re passionate about doing your best work, want to make a difference, and have fun doing it, apply today!

Send your C.V. and motivational letter to people@voys.co.za

What is a motivational letter?

Take this as our first date. Sip some wine, light a candle, relax, and tell us your story. Cape Town is full of sexy CV’s, but what makes you our next crush? This is your opportunity to woo us with some flowers and candy. Hit us with your favourite pickup line, or whisper sweet nothings. Flex your chiselled man-guns, or flick your luscious locks. You do you boo! Why do you deserve a second date?

“It turns out you can fall in love with a job in telecoms” – Read more.

Team VoysSA