As an account manager, you will be providing WOW Service to customers and previous customers AND to anybody that contacts us that we can assist.
You will primarily be advising prospects. It involves responding to a prospect’s needs and using your knowledge of Voys’ cloud-based phone system to advise on the best solution. You will be guiding the customer from initial contact, through the proposal stage, to sign-up and onboarding. After a customer has signed up you will stay their primary contact and assist in configuring the phone system and getting the user familiar with the service. You will also be assisting users with changes to their system and provide first-line technical support when necessary. Most of your work will be contacting prospects and following up through the sales pipeline up until the prospect signs up and becomes a customer.
Customer experience is all about helping and educating a user about using a new service. Having answers to our customers’ questions and being able to assist them in any way possible in order to simplify their telephony requirements is an important part of this role. The ability to pre-empt service issues is a key factor, as this is what makes customer service great.
Our customers and prospects contact us across multiple channels: phone, email, web chat, and social media. You will set the standard for quality service in the industry.
You’re passionate about delivering excellent customer experience and get deep satisfaction from helping people. You have a healthy work-ethic and you are analytical, which enables you to improve work processes. Being organised, precise and working methodically comes naturally to you.
You’re willing to ask and learn, and you’re not afraid to share your opinion. You can handle feedback well and have experience dealing with customers.
Become an integral part of a passionate team looking to redefine how organisations treat both their people and their customers, while at the same time seizing the incredible cloud-based phone system opportunity in South Africa. You will be able to play a significant role in shaping the direction of this fast-growing venture.
We’re always looking for great people to join our team. If you’re passionate about doing your best work, want to make a difference, and have fun doing it, apply today!
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