Frederick Shikwambana
Customer Success Manager
Hi there, Frederick, what do you do at Voys?
As a Customer Success Manager I help customers get the most out of their communication solutions by guiding them through setup, resolving issues, and ensuring they’re satisfied with our service. My role involves regular check-ins, quick responses to requests, and working closely with customers to tailor our solutions to their needs.
Alright, and why do you like working here?
I work at Voys because of the autonomy we’re given to make meaningful decisions and the supportive culture where everyone's voice truly matters. I love being part of a team that values collaboration and encourages us to bring new ideas forward.
How do you spend your free time?
In my free time, I love diving into anime series and playing video games—Call of Duty: Warzone is my all-time favorite! It’s a great way to unwind and enjoy some friendly competition.
Last question: what can we wake you up for in the middle of the night?
You can definitely call me in the middle of the night for an online game tournament or to catch up on anime and cartoons I missed during the week.
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