Sales & Support Consultant Position

As a sales consultant, you will primarily be advising prospects. It involves responding to a prospect’s needs and using your knowledge of Voys’ cloud-based phone system to advise on the best solution. You will be guiding the customer from initial contact, through the proposal stage, to sign-up and onboarding. After a customer has signed up you will stay their primary contact and assist in configuring the phone system and getting the user familiar with the service. You will also be assisting users with changes to their system and provide first-line technical support when necessary. Most of your work will be contacting prospects and following up through the sales pipeline up until the prospect signs up and becomes a customer.
Customer experience is all about helping and educating a user about using a new service. Having answers to our customers’ questions and being able to assist them in any way possible in order to simplify their telephony requirements is an important part of this role. The ability to pre-empt service issues is a key factor, as this is what makes customer service great.
Our customers and prospects contact us across multiple channels: phone, email, web chat, and social media. You will set the standard for quality service in the industry.

The Ideal Candidate

What are we looking for?

You’re passionate about delivering excellent customer experience and get deep satisfaction from helping people. You have a healthy work-ethic and you are analytical, which enables you to improve work processes. Being organised, precise and working methodically comes naturally to you.
You’re willing to ask and learn, and you’re not afraid to share your opinion. You can handle feedback well and have experience dealing with customers.

Key requirements to perform responsibilities

  • Based in Cape Town
  • Passionate about customer service
  • Attentive and active listener
  • Excellent communication skills; both verbally and in writing
  • Excited about internet/ tech and innovation
  • Achieving results: Continuous improvement mindset, appreciation of results, tenacious, business acumen, thoroughness
  • Self-management: Self-confidence, adaptability and strong sense of personal accountability
  • Problem Solver, solutions thinker. Able to think on your feet.
  • Forward-thinking mindset, finding effective solutions through conceptual/ abstract thinking.
  • Organised, very diligent, work methodically, good at multi-tasking and able to prioritise.

Bonus points

  • Cold calling skills
  • Proven sales track record
  • Experience with PBX systems
  • Experience working independently in a minimally structured environment

Value Proposition

What will you be getting?

Become an integral part of a passionate team looking to seize the incredible cloud-based phone system opportunity in South Africa. You will play a significant role in shaping the direction of this fast-growing venture.

  • A varied job, where every individual is given the space to focus and develop his or her innate strengths. Everyone here has the opportunity to lead a project and become a domain specialist, enabling flexibility, collaboration and accountability at all levels.
  • The freedom to organise the way you work together with your peers. On the condition that you do it in the ‘Tone of Voys’: open, personal, supporting, and; with a bit of humour.
  • An awesome office in the Cape Town CBD.
  • Growth and development
  • Making a difference: Setting the new standard in the industry, contributing to the success of entrepreneurial business in SA.

We’re always looking for great people to join our team. If you’re passionate about doing your best work, want to make a difference, and have fun doing it, apply today!

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