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Get quick answers to frequently asked questions.
Customer Support
Give your customer success manager a call if you run into any issues. They will gladly assist you with questions or configuration requests. We’re always happy to help!
We’re available on weekdays between 09h00 and 17h00.
What should you do next?
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Troubleshooting
First – reboot your devices
90% of issues are solved by rebooting your modem/router and phones. When you are not able to place or receive calls, but your internet connection seems to be working fine, please try rebooting your devices first.
Second – check with your ISP
Most call quality issues relate to bandwidth or stability issues with the Internet connection. Even when web browsing and email is working fine, this does not rule out Internet connection issues as voice is much more sensitive to connection quality than web browsing and email.
Please always contact your Internet Service Provider first to determine if they are experiencing any issues with their service. This will help us rule out connectivity issues and gives us a point of reference to start troubleshooting and resolve any issues you might be experiencing with your VoIP service. Read More…
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Technical Support
If a technical problem is due to an issue on our side, you will receive free technical support until the issue is resolved. If the issue not related to our network or supplied VoIP hardware we will always assist but charge a support fee per hour.
We are happy and ready to assist on weekdays from 09h00 until 17h00.
email: support@voys.co.za
phone: 021 012 5000AnyDesk
Our support colleagues use AnyDesk. This little application enables us to see your computer screen. This way it’s easier to solve technical issues that are related to your phone or network settings. So it’s recommended you also download the app to help us more rapidly grease that squeaky wheel.